Last updated: April 4, 2026
Welcome to ScreenStory (screenstory.ai). ScreenStory is a web-based platform that allows users to upload screen recordings, automatically analyze them using AI, generate narration scripts, add voiceover, and export professional video tutorials.
By accessing or using our Service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service. You must accept these Terms before completing any purchase.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
By completing a purchase, you also agree to Paddle's Checkout Buyer Terms.
To use ScreenStory, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years of age to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
You agree not to:
You retain all ownership rights to the screen recordings and content you upload. By uploading content, you grant ScreenStory a limited license to process, analyze, and store your content solely for the purpose of providing the Service.
The ScreenStory platform, including its design, software, AI models, logos, and branding, is owned by ScreenStory and protected by intellectual property laws. You may not copy, modify, or distribute any part of our platform without written permission.
ScreenStory offers subscription plans billed monthly or annually through Paddle. By subscribing, you authorize Paddle to charge your chosen payment method on a recurring basis until you cancel.
Prices are displayed on our Pricing page and may be updated from time to time. Any price changes will apply from the start of your next billing cycle, and you will be notified in advance.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will retain access until then.
To the maximum extent permitted by law, ScreenStory and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.
Our total liability for any claim related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
We may suspend or terminate your account if you violate these Terms or engage in conduct that we determine, in our sole discretion, to be harmful to other users or the Service. You may delete your account at any time through your profile settings.
Upon termination, your right to access the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.
We may update these Terms from time to time. When we make material changes, we will notify you via email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. We will also notify Paddle of any material changes to these Terms, our refund policy, or our contact details.
We collect the following categories of personal data:
We use your personal data to:
We share your data with the following third parties only as necessary to provide the Service:
We do not sell your personal data to any third party. We may disclose data if required by law, legal process, or governmental request.
We implement appropriate technical and organizational measures to protect your data, including:
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. You use the Service at your own risk.
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):
Our lawful bases for processing include: contract performance (providing the Service), legitimate interests (fraud prevention, service improvement), and consent (where applicable). Paddle relies on legitimate interest to share buyer data with us for order fulfillment, fraud prevention, and customer support.
To exercise any of these rights, contact us at hello@screenstory.ai. We will respond within 30 days.
We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law (e.g., tax records, legal obligations).
Uploaded video content and generated exports are stored for the duration of your active subscription. Upon cancellation or account deletion, these files are permanently deleted within 30 days.
All purchases are final and non-refundable. Due to the nature of our Service, we are unable to offer refunds once a payment has been processed. By subscribing to ScreenStory, you acknowledge and agree that all charges are non-refundable.
We encourage you to review our Pricing page and available features carefully before subscribing to ensure the Service meets your needs.
ScreenStory relies on multiple third-party APIs and services to deliver its core functionality, including:
Each time you use the Service, we incur real, non-recoverable costs from these external providers. These costs are charged to us regardless of whether you continue using the Service, which is why we cannot offer refunds for usage that has already occurred.
You may cancel your subscription at any time. When you cancel:
For annual subscriptions, the full annual payment is non-refundable. However, you retain full access to the Service for the remainder of your paid year.
If you are a consumer in the European Union or the United Kingdom, you have a 14-day statutory cooling-off period for online purchases. However, by using ScreenStory immediately after purchase (uploading videos, generating exports), you expressly consent to the immediate provision of digital content and acknowledge that you waive your right of withdrawal once the Service has been accessed or used.
This waiver is necessary because each use of the Service triggers non-recoverable costs from the third-party APIs described above. If you have not used the Service at all, you may contact us within 14 days of purchase to discuss your situation.
While all sales are final, we may consider goodwill credits or account adjustments at our sole discretion in the following cases:
To report any billing issues, contact us at hello@screenstory.ai or reach out to Paddle's customer support through your purchase receipt.
If you have questions about these Terms, our Privacy Policy, or our Refund Policy, please contact us: